jop
InterStellar
Intercom
Crisp
Discord

Your customer support,
handled. Easy.

I'm Jop, and I manage, build, and run customer support for companies such as SkinSwap, FairnessGG and SolCard. From tickets to disputes to knowledge bases, I've got it covered.

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Available for new projects

Trusted by

Companies I work with

I handle customer support for some of the biggest names in gaming, crypto, and fintech.

SkinSwap

SkinSwap

A leading peer to peer trading platform for CS2 and Rust skins with thousands of daily trades.

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FairnessGG

FairnessGG

The go to destination for fair, unbiased, and thorough gaming site reviews.

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SolCard

SolCard

Bridging crypto and real world spending with Apple Pay and Google Pay integration.

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What I do

Services

01

Support Management

Full oversight of support teams, workflows, and escalation processes to keep everything running smoothly.

02

Support Creation

Building support systems from the ground up. Tools, macros, templates, and processes tailored to your business.

03

Knowledge Base & Articles

Writing, updating, and maintaining help articles and documentation so customers find answers fast.

04

Customer Support

Hands on support across live chat, email, and tickets. Handling real conversations with real customers.

05

Your Right Hand

A reliable extension of your team. Think of me as your go to person for everything operational.

“Jop has been my right hand since day one at FairnessGG. From managing platform relationships to building out our entire backend dashboard and handling operations - he takes so much off my plate that I can actually focus on growing the business. Couldn't do it without him.”

Mike

Founder, FairnessGG

FAQ

Common questions

I primarily work with tech companies, e-commerce platforms, and crypto/fintech startups that need reliable, scalable customer support. Whether they're just starting out or already handling thousands of tickets a month.
Both. I can integrate directly into your existing team as a support lead or manager, or operate independently to build and run your support from scratch. I adapt to whatever your business needs.
I'm experienced with all major support platforms including Intercom, Freshdesk, and more. I can also help you choose and set up the right tools if you're starting fresh.
I can typically onboard within a few days. I'll review your current setup, understand your product and customers, and start making an impact right away.
You get a dedicated person who genuinely understands your product and customers. Not a rotating cast of agents reading scripts. I treat your business like my own.